Refund Policy

At TopSkores, we want you to be confident in your purchase. If for any reason you're not satisfied, we offer a 7-day refund period on all online subscriptions purchased directly through our website.

Eligibility for a Refund

To be eligible for a refund:

• Your request must be made within 7 days of the purchase date.
• You must not have made significant use of the subscription (e.g., completing a substantial number of questions or videos).
• Refunds apply only to digital subscriptions purchased directly from our website. If you purchased through a third-party platform such as Google Play Store, please contact them directly.

How to Request a Refund

To request a refund, simply email us at support@med-q-bank.com with the following information:

• Your full name
• The email address linked to your TopSkores account
• The product you wish to refund
• The reason for your request (this helps us improve)

Our Customer Support Team will review your request and aim to respond within 3 business days.

Approved Refunds

If your refund is approved:

• The original payment method will be credited.
• Refunds will be processed within 10 business days, though bank processing times may vary.
• If you haven't received your refund after 15 business days, please contact us again at support@med-q-bank.com.

Additional Notes

• After 7 days, we do not offer refunds, except in exceptional circumstances at our discretion.
• Extensions or credits may be considered in cases such as technical issues or extenuating personal circumstances — please contact us to discuss.
• Refunds are not available for partially used subscriptions beyond the 7-day period.